Looking back to move forward
October 2017— Retailers don’t need a crystal ball to determine the future. Sometimes the answers are right in front of—OK, behind—you. Why is Back to the Future a favorite movie…
Top Stories
3 tips to drive customer loyalty
October 2017— With the holiday season coming up, small businesses are trying to figure out the best ways to maximize revenue for the end of the year and beyond. Gift…
Sales in a swoon?
October 2017— Maybe it’s not the salesperson. Maybe it’s the teacher. It’s been a while since I got to work both on a Saturday and a Sunday. Although I still…
Getting the feedback your store needs
October 2017— Your customers might know more about your store than you do. Pick their brains. Constantly seeking feedback from your customers is a great way to learn how to…
What Do Family-Owned Business CEOs Do?
October 2017— More important, what should they do? At a peer group meeting of eight successful construction industry CEOs years ago, the members began discussing how to get the most…
Pole Position
October 2017— The RoomPlace Races Toward Victory Lane with a Hot New Design The turbulence left in the wake of a lead Indy car on a race track has a…
Staying on Google’s Good Side
October 2017— 5 guaranteed ways to feel Google’s wrath If you manage your furniture store’s website, there are many paths for online marketing and optimization. From SEO to pay-per-click and…
Invitation to Dine
October 2017— Predictions on formal dining’s demise are premature. Retailers should pull up a chair and prepare to feast. Remember that time not so long ago when industry oracles were…
Glenn’s Furniture
October 2017— Where failure is alien Growing up, Bill Glenn always wanted to be a pilot. Fifty-one years later he’s still selling furniture—and loving it. This is a story about…
Bravo retailing
October 2017— If every sale is a performance, make it encore-worthy I share a lot about my business and how I help other retailers who sell mattresses increase their tickets…