Operations


Hidden Figures

January 2018— It’s time to take a second look at your store’s fixed costs Industry knowledge is what makes you good at what you do. It’s likely, if you’re reading…







Beware the Warehouse

September 2017— Your warehouse employees are only as mindful of safety as you are. Show them you’re serious. We all know that working in a furniture store’s warehouse can be…


Giving thanks

September 2017— Don’t just tell customers you appreciate their business—show them! According to one statistic I found, two-thirds of all Disney guests are repeat guests. Disney does an excellent job…