Operations


Finding good employees

August 2017— …and other retail challenges In a two-year study in conjunction with the Home Furnishings Association, we asked furniture retailers to state their top challenges. The results support what…


Count the Ways

August 2017— …To Make Customers Feel Valued The famed author Thomas Merton said we value people, not for whom they are but for their usefulness. This is the same mistake…






I Did Not Know That!

May 2017— If you never try something different, how do you know if what you’re doing is best? Carnac the Magnificent, as portrayed by Johnny Carson on the Tonight Show,…