Operations


Giving thanks

September 2017— Don’t just tell customers you appreciate their business—show them! According to one statistic I found, two-thirds of all Disney guests are repeat guests. Disney does an excellent job…


Beware the Warehouse

September 2017— Your warehouse employees are only as mindful of safety as you are. Show them you’re serious. We all know that working in a furniture store’s warehouse can be…



Finding good employees

August 2017— …and other retail challenges In a two-year study in conjunction with the Home Furnishings Association, we asked furniture retailers to state their top challenges. The results support what…


Count the Ways

August 2017— …To Make Customers Feel Valued The famed author Thomas Merton said we value people, not for whom they are but for their usefulness. This is the same mistake…