Articles by Marty Grosse

Watch what you say!

October 2018— Some of the best four-letter words can actually attract customers. I’m not sure when it started in my retail career, but I found myself using four-letter words on…


Deliver on what you promise

August 2018— Customers are expecting your store to match your advertising—does it? What came first the chicken or the sofa? Recently I saw a TV ad for a new incredible…







I Did Not Know That!

May 2017— If you never try something different, how do you know if what you’re doing is best? Carnac the Magnificent, as portrayed by Johnny Carson on the Tonight Show,…


Hit the road, Jack

February/March, 2017— And don’t you come back until your sales staff has seen up close and personal how the furniture they sell is actually made. Do you recall the first…